PDCA Cycle Workbook

During my time with the City of Raleigh, the office of Strategy and Innovation put on a "Spring Forward" weeklong training. This training includes a variety of sessions for strategic plan initiative members to attend and participate in. The goal is to equip them with the necessary skills and knowledge to effectively contribute to the city's strategic initiatives. The "Spring Forward" week includes trainings focused on prototyping policy, building strengths-based teams, human-centered design, professionalism, team dynamics, and a PDCA training. For this artifact, I used Adobe Illustrator to create a workbook that's purpose is to be used during the PDCA (Plan, Do, Check, Act) training. This training is an improvement cycle based on the method of proposing a change in a process, implementing the change, measuring the results, and taking appropriate action.